How JetBlue ranked amongst America’s finest airways for 2023, in keeping with The Factors Man

JetBlue clients in 2022 loved the most important economic system seats within the U.S., however confronted delays and cancellations, in keeping with The Factors Man.

JetBlue, Logan Worldwide Airport‘s largest provider, ranked No. 7 on the journey web site’s annual listing of one of the best airways within the U.S., the identical place as final 12 months. For the fifth 12 months in a row, the positioning named Delta Air Strains one of the best airline in America.

The positioning examined the next components to find out the rating: reliability (30%), expertise (25%), loyalty (25%), and prices and attain (20%), utilizing airline information from Jan. 1, 2022 by way of Dec. 31, 2022.

JetBlue scored 47.68 out of 100 (down from 49.51 final 12 months), whereas bottom-scoring Frontier scored 27.74 and top-scoring Delta scored 66.31 out of 100.

As an entire, airways did a worse job in 2022 than in 2021, in keeping with the positioning, with most airways producing decrease scores than the earlier 12 months (aside from Spirit, United, American, and Alaska) and buyer complaints rising from 3.14 complaints per 100,000 passengers to five.89 per 100,000 — a soar of 87.6% 12 months over 12 months.

JetBlue shined within the expertise class, significantly in cabin options.

“As soon as once more, JetBlue was the highest airline for cabin options, with complimentary Wi-Fi throughout its complete fleet plus seatback TVs and the most important economic system seats within the U.S.,” wrote the positioning.

JetBlue’s lowest performing areas had been timeliness (how continuously a flight on the airline was delayed), cancellations (how continuously a flight on the airline was canceled), and the dealing with of wheelchairs and scooters (how continuously an airline mishandled a mobility gadget).

Southwest dropped from second place to fifth place, largely as a result of airline’s vacation meltdown final 12 months, in keeping with the positioning.

A latest report by the US PIRG Schooling Fund mentioned JetBlue had among the many worst grievance ratios in 2022.